Can I return an item?
We will replace faulty items if it arrives in that condition. The customer must supply photographic evidence of the faults. If this correct, then you will receive a replacement item of exactly the same design, colour and size as appears on your order. Because of EU consumer legislation we will accept returned items for reasons other than damage but please note the customer is responsible for all postage and no postage will be refunded. Please check sizing charts to avoid this issue.
Do you ship internationally?
Yes we do! We have competitive international shipping rates. Please note that customers are responsible for any import taxes as we have no control over that.
Why did my items arrive separately?
Different items are manufactured in our different facilities so may arrive in separate parcels - however you will only be charged the one shipping fee.
Where are your products manufactured?
Our base products are sourced from the US, Central America and South East Asia however all printing and embroidery is done in the US. Some products might be printed or embroidered in the UK or Latvian facilities for European customers.
Are your products unisex?
Yes, all products are unisex so suitable for either men or women unless otherwise stated. Please check the sizing charts for each item to ensure the right fit. Sizing charts can be found in the product photos for each item.
Privacy Policy:
ravenschildstreetwear.com operates ravenschild.com and may operate other websites. It is ravenschildstreetwear.com policy to respect your privacy regarding any information we may collect while operating our websites.
Website Visitors
Like most website operators, ravenschild.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. ravenschildstreetwear.com purpose in collecting non-personally identifying information is to better understand how ravenschild.com visitors use its website. From time to time, ravenschildstreetwear.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
ravenschild.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on ravenschildstreetwear.com blogs/sites. ravenschildstreetwear.com only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to ravenschildstreetwear.com websites choose to interact withravenschildstreetwear.com in ways that require ravenschildstreetwear.com to gather personally-identifying information. The amount and type of information that ravenschildstreetwear.com gathers depends on the nature of the interaction. For example, we ask visitors who sign up at ravenschild.com to provide a username and email address. Those who engage in transactions with ravenschildstreetwear.com are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, ravenschildstreetwear.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with ravenschildstreetwear.com.
ravenschild.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Aggregated Statistics
ravenschildstreetwear.com may collect statistics about the behavior of visitors to its websites. ravenschildstreetwear.com may display this information publicly or provide it to others. However, ravenschildstreetwear.com does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
ravenschild.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on ravenschild.com behalf or to provide services available at ravenschild.com websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using ravenschildstreetwear.com websites, you consent to the transfer of such information to them. ravenschildstreetwear.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, ravenschildstreetwear.com discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when ravenschildstreetwear.com believes in good faith that disclosure is reasonably necessary to protect the property or rights of ravenschildstreetwear.com third parties or the public at large. If you are a registered user of an ravenschildstreetwear.com website and have supplied your email address, ravenschildstreetwear.com may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with ravenschildstreetwear.com and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. ravenschildstreetwear.com takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Cookies
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. ravenschild.com uses cookies to help ravenschildstreetwear.com identify and track visitors, their usage of ravenschildstreetwear.com website, and their website access preferences.ravenschildstreetwear.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using ravenschildstreetwear.comwebsites, with the drawback that certain features of ravenschildstreetwear.com websites may not function properly without the aid of cookies.
If ravenschild.com, or substantially all of its asset
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by ravenschildstreetwear.com and does not cover the use of cookies by any advertisers.
Terms of Service:
The following terms and conditions govern all use of the https://ravenschildstreetwear.com website and all content, services, and products available at or through the website (taken together, the Website). The Website is owned and operated by https://ravenschildstreetwear.com. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, https://ravenschildstreetwear.com Privacy Policy) and procedures that may be published from time to time on this Site by https://ravenschildstreetwear.com (collectively, the "Agreement").
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the website, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by https://ravenschildstreetwear.com, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 16 years old.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect
of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By using ravenschildstreetwear.com, you consent to the use of cookies
License
Unless otherwise stated, ravenschildstreetwear.com and/or it’s licensors own the intellectual property rights for all material on ravenschildstreetwear.com. All intellectual property rights are reserved. You may view and/or print pages from ravenschildstreetwear.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
Republish material from ravenschildstreetwear.com
Sell, rent or sub-license material from ravenschildstreetwear.com
Reproduce, duplicate or copy material from ravenschildstreetwear.com
Redistribute content from ravenschildstreetwear.com (unless content is specifically made for redistribution).
Copy, duplicate, reproduce or resell designs from ravenschildstreetwear.com
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Returns
Returns must be postmarked within 30 days of your purchase date. Customers are responsible for all return shipping costs.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging with all tags
Free from foreign smells (ie: tobacco, pet, perfumes)
Free from pet hair/dander, etc
Apparel: Folded nicely (not rolled or crumpled)
Breakable items must be packed and shipped back to us properly. We cannot accept returns that break during transit.
Several types of goods are exempt from being returned. Non-returnable items include:
Gift cards and vouchers
Downloadable digital products
Personalized merchandise
Intimates such as underwear or bathing suits
No returns on SALE items
Returns
Please contact our customer service for return instructions.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer; returns sent to the manufacturer, or “return to sender” will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@ravenschildstreetwear.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ravenschildstreetwear.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should email us at support@ravenschildstreetwear.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is approved, the original shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Special Circumstances
Order Not Received
If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. ravenschildstreetwear.com is not responsible for lost or stolen packages.
Undeliverable / Refused Packages
Packages that are 'Refused' or 'Returned to Sender' will be processed as a return and we will not attempt to re-ship. These include orders that could not be delivered due to incorrect address information entered during the ordering process.
These types of returned orders are eligible for a refund for the cost of goods. Shipping costs (if applicable) will not be refunded.
Defective Items Received
If you feel the product you received is defective, please submit an email, within 7 days of delivery date, to customer support at support@ravenschildstreetwear.com with subject “Item was received defective”. Please attach photos in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will reach back out to you within the next business day of your email with follow up instructions to be determined on a case by case basis.
In order to resolve the issue as quickly as possible, please DO NOT attempt to send defective items back as a return.
Order Discrepancy
If you feel the product delivered is not the product you ordered, please submit an email, within 7 days of delivery date, to customer support at support@ravenschildstreetwear.com with the subject line “Order Discrepancy”. Please attach photo(s) of the item(s) you received. Our team will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items.
Order Cancelations & Edits
Order Cancelation
Please be aware that if the warehouse has started processing an order for shipping, it cannot be canceled. For certain select items, orders cannot be canceled once they have been submitted due to quick order processing time.
In order to attempt an order cancelation before processing, you must send an email immediately after placing your order to customer support at support@ravenschildstreetwear.com with the subject line “Cancel Order”.
We are only able to process requests for cancelation during office hours Monday-Thursday.
Order Edits
Once an order has been submitted, we are unable to edit that order.
If you need to change a ‘ship to’ address, please notify customer support immediately after placing the order at support@ravenschildstreetwear.com
If your order has already been processed by the warehouse, the order will be shipped to the address submitted at the time of purchase.
It is the customer’s responsibility to make sure that information entered on an order is correct before submitting an order. ravenschildstreetwear.com is not responsible for replacing orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by the customer placing the order.
If you have any questions or concerns, we will be happy to help! You may email us anytime at support@ravenschildstreetwear.com
ravenschild.com reserves the right to change our return policy without notice.
Shipping & Delivery
• How long will it take for my order to arrive?
Orders shipped within the USA will typically arrive within 8-15 business days.
During peak holiday seasons, pandemics, or severe inclement weather, delivery within the USA should be expected within 30 business days (note that ‘business days’ excludes weekends and holidays). We’ll provide a link in your confirmation email so you can easily check the status of your order at any time.
International orders (outside of the USA) may take up to 4 weeks to arrive. During peak holiday times, pandemics or when there is severe inclement weather, items may take longer to arrive.
•How long will it take for my order to ship?
Orders will typically ship within 3 to 7 business days. This may be longer during peak holiday times.
• Why haven't I received my package?
Please check the tracking on your package.
If your order status shows "Delivered" and you did not receive the item, please follow up with the carrier listed on your order status page. ravenschild.com is not responsible for lost or stolen packages.
Please also note that order tracking information may not be up-to-date on orders outside of the USA. According to FedEx, "FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority."
• What happens if my order is 'refused' or 'returned to sender'?
Orders that are 'Refused' or 'Returned to Sender' will be processed as a return and are not re-shipped. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are eligible for a refund for cost of goods (shipping is not refundable) ."
You'll receive a one time email when this product arrives in stock. We will not share your address with anybody else.